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The Joburg Truth

Telling it. Joburg Style.

JBT

We were worth it.

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V Tolls – The Aftermath.

Since I wrote the first piece on this Vodacom price issue coined the phrase “Vtolls” ,thousands of people have visited this site and read that article.

I have seen many more responding directly to Vodacom via social media and telling them “Goodbye Vodacom ,no renewals for me..” Stand-Up-for-yr-rights

We are finally getting it  and the ‘it’ is that WE have the power.

We , the consumer, the person in the street. No longer will be dictated to by local branches of wealthy multinationals.

We will no longer accept bullying and arrogance when it comes to our (very) hard earned money and more importantly , we WILL NOT ACCEPT BETRAYAL FROM OUR SERVICE PROVIDERS.

WE WILL STAND UP FOR OUR RIGHTS.

And that , my friends is a victory for us.

Finally.

Is this really a betrayal?

I have advocated that this unilateral action by Vodacom is a breach of their contract with us and that it constitutes a betrayal.

But what is betrayal? Is it fair to compare this with the emotional damage done by a cheating partner or spouse?

Below is a definition of betrayal from Wikipedia.

woman_betrayed_by_husband2“Betrayal is the breaking or violation of a presumptive contract, trust, or confidence that produces moral and psychological conflict within a relationship amongst individuals, between organizations or between individuals and organizations.”

Yep, under that definition, this is DEFINITELY a betrayal.

Vodacom may argue that ,” the amounts in question are miniscule and won’t have any real impact on our pockets and that they are necessary because of costs..”  shmosts and blah…blah..blah…

THAT’S NOT THE POINT VODACOM.

Don’t you get it yet?

We have an agreement with you and you broke that agreement – even if you think your ‘terms and condition’ allow you to.

We trusted you and you didn’t trust us back.

Would it really have been so difficult to allocate some of that massive marketing spend on a customer survey to find out what WE think about this?

Nope. It was more important for you to make us buy the new S6 and keep dribbling on about “Power to you.”

YOU DIDN’T ASK US- YOU JUST DID IT!

Did you really think we wouldn’t mind?

Really?

 

We have seen this all before.

And here , writing this piece, I am reminded of another recent social issue that smacks of the very same arrogance – E Tolls.

The pattern is quite similar except this time , no one saw it coming! That was sneaky.

I wonder if the management teams at Vodacom looked at the E Toll debacle and said,”We must avoid that at ALL COSTS – but how? I know, we won’t tell them!!” (quiet laughter and snickering of the ‘hee hee’ type).

I am almost certain that the ANC wishes IT had thought of that before launching E Tolls!

Speaking of E Tolls, I really didn’t feel badly about it…it never left a bad taste, as this was something we expected from government and so while we resisted it, we didn’t really shed any tears.

Here, we had an agreement. We had a contract and we ( the Vodacom customer) played our part and honoured that contract . Every month we paid our bills. Every two years we upgraded and 80% of us INCREASED our upgrade!

Meanwhile you were plotting to cheat on us..while we went to work,cleaned the house, looked after the kids, prepared dinner, did the maintenance and gave everything – you knew you were going to cheat and yet you didn’t have the integrity or the respect for your loyal partner to even ASK us!

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You took us for granted and that is unforgiveable.

The damage is done, the trust is gone.

Nothing you do from here on out can remove that stain or rebuild that trust- even if you don’t go ahead, you have revealed your true colours and that we can never undo.

Everything you have invested in building your brand has been wasted on this one single action.

Although many of us still have a way to go with you before we part ways, part ways we shall.

One question remains.

Was it worth it?

Was it worth the revenues you will generate from this to have so callously thrown away the trust and loyalty of your customers?

I truly hope so- because we were worth it.

Worth keeping and worth looking after.

WE WERE WORTH IT.

And that’s the Joburg Truth.

 

 

 

V-Tolls: Power to Who?

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Moving on…

Despite a massive backlash from Vodacom customers , the great V-toll  juggernaut rumbles on regardless.

I paid a visit to Vodacom’s Facebook page to see a plethora of complaints about this fee increase and the standard response from Vodacom was …well, see for yourself below.

Vodacom_FB_Page_
Here’s another one..notice the response pattern..

Vodacom_FB_2_

Basically a redirect to their website where you can see the terms and conditions and information about the price increase.

Well, that’s a bit of a “F#%k you” isn’t it Vodacom?

No time take to personally explain the situation , or any kind of empathy at all, just – “Take a look at the website…”

The marketing continues unashamedly , but nothing on the price increases..

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Buy the NEW S6 – nothing about the price increases on Vodacom’s website…


Listening to Highveld this morning, I heard adverts from Vodacom offering the new Galaxy S6 and S6 edge to the first 100 customers and you get a free something or other..and then the tagline – “Vodacom , Power to you.”

Well, that is DEFINITELY A LIE.

If that was true, then Vodacom would seriously stop it’s sales marketing and focus more on addressing the mass misery their fee increase announcement has causes within their client base.

But no, not a public word on this at all!

Time to change that tagline Vodacom , until it’s true again.

It would seem that it is more important to sell more phones and keep up the positive “rah rah’ about that, than to openly and honestly address a strategy that in all likelihood is going to spurn many long term loyal Vodacom clients.

Here’s another thought. The ICASA enforced ‘connection’ fees – the fees that mobile operators charge each other to connect on their networks was cut to make consumer costs lower..this is one of the reasons cited by Vodacom for the increase.

Also, Vodacom declared profits of R9 billion at the end of the last financial year..not bad Vodacom, not bad at all.

Yet, the strategy for these increase was almost surely planned months ago,  I would guess BEFORE the end of the last financial year!

S6_marketing
Here’s another advert – on “SA’s Best Network?”

 

They have known this was coming…for months!

So they have known this was coming LONG ago and yet , we as their loyal clients ( the ‘power to us’ people) were notified by sms and email – the coward’s way out.

Considering the massive media spend and presence this company has in South Africa , would it not have been more respectful and to a big campaign in mainstream media telling us about the impending price increases?

Maybe offering US a chance to respond and comment?

I guess we , as the customers , aren’t worthy of such investment.

Let’s look at this another way.

????????????????????????????????????????A relationship between two people , like a marriage , where there is a contract in place. The one party is going along merrily , believing that their relationship is full of trust, integrity and honesty and they are actively keeping up their end.

The other party is ‘appearing’ to do so , while secretly planning to cheat or break up the marriage.

When the time comes to execute this plan, do they take the time to sit the other party down with the respect they deserve and explain the situation ?

NO.

They send the party an sms saying,” Hi, just thought I’d tell you , I am leaving you,breaking our agreement,changing the rules to suit me! Hope you don’t mind and tough if you do….have a nice day…and if you want to know why, you can find the reasons on my blog.”

All I know is , that divorce settlement would be HUGE!

Did you enjoy THAT experience?

Now, with all these big telecommunications companies , they spend millions every year on understanding and improving the ‘customer experience’.

And when I say millions , I mean millions and they go into great detail about designing and implementing the best possible customer experience they can , so that you can stay loyal to them.

They have a core strategy that wants you to have a great experience with their brand…mostly..except when it comes to raising their agreed contract prices, then it would seem , the customer (or their experience) doesn’t really count.

Where was the ‘customer’ in this ‘experience’ Vodacom?

maxresdefaultBut , as long as we (the ‘power to us’ ones) have a great experience spending our money on the new Samsung Galaxy S6 on a great new package , or top up or data, or tablets – all is well in the Red Land.

So Vodacom, when we loyal (“power to you”) people , take our ‘power’ and decide NOT to renew our contracts with you, will you enjoy that experience?

And that’s the Joburg Truth.

Prepare for “V-Tolls!”

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Vodacom – What are you thinking?

o-MAN-ON-CELL-PHONE-facebook

I want to state upfront that I am a loyal Vodacom customer and have been for the past 5 years. I currently have 4 contract with Vodacom, a Smart L, Smart M, Smart S and 1GB data contract, together costing me about R2000-00 per month.

I ( like many other Vodacom customers) received an email from them advising me that they will be raising their Subscription fees from May 1st on all my contracts.

This did not go down well at all.

There I was , HMS JBT sailing along merrrily until I hit the Vodacom tariff increase iceberg which I never even saw coming.

From my SOS signals and as my mobile communication ship started to sink, I asked myself ( as many of you did) whether Vodacom was allowed to do this under the terms and conditions of their contract with me.

Googled Vodacom terms and conditions.

Vodacom-yea-or-nayI finally managed to download the terms and conditions as they appear on the Vodacom website and read through them deliberately and carefully to see where it states that Vodacom can do this.

In my opinion – it doesn’t.

The terms and conditions clearly define the difference between the “Subscription Fees” and other “tariffs and charges” such as VAS etc ,which are variable costs that the consumer may incur, such as extra data usage and voice minutes.

The FIXED costs are the subscription fees and in terms of the contract they are specifically and clearly defined and this (in my opinion) is what forms the basis of the contract between myself and Vodacom.

For “X” Rands per month , I receive “X” minutes; “X” sms’s and “X” Data.

And then, I found clauses 22 and 23 which state (essentially) that the terms of this agreement constitute the whole agreement between the parties and that no amendment or variation to these terms may be implemented without consent of both parties and it must be submitted and agreed to IN WRITING.

Simply put – I do not agree to the changes to this contract.

 Now What?

I went immediately to both the Consumer Commissioner and the Ombud for Consumer Goods and Services , whom I must say , reacted with speed and efficiency.

Last night I received an email from Edlin Naidoo, Executive Client Liason at Vodacom.

In that email he quotes the following clauses from their terms and conditions :

“ADJUSTMENT OF CHARGES

·         6.1 Notwithstanding anything to the contrary herein contained, Vodacom shall have the right, on each anniversary of the effective date of a Service Schedule, by written notice to the Customer, to vary the charges and fees payable by the Customer thereunder, on 1 (one) month’s notice to the Customer, provided that:

·         6.1.1 in the case of Service which are not regulated by a regulatory authority, any increase levied by Vodacom in terms of this clause 6 shall not exceed the latest published Consumer Price Index excluding interest rates on mortgage bonds (“CPI”) as published from time to time by Statistics South Africa, or any other relevant Government Agency on the anniversary date. For the avoidance of doubt, the latest officially published CPI figures immediately preceding the anniversary date will be used in the determination of such increase; and

·         6.1.2 in the case of Services which are regulated by a regulatory authority, any increase levied by Vodacom in terms of this clause 6 shall not exceed those charges and fees lodged with and approved by the regulatory authority.”

Please note that this says “Charges” and not “Subscription Fees”.

Also, the clauses 6.1 – 6.1.2 DO NOT APPEAR AS CLAUSE 6 IN THE CURRENT AVAILABLE VERSION OF THE TERMS AND CONDITIONS ON THE VODACOM WEBSITE, they appear in Clause 5 and clause 6.1 does not appear at all. I would also suspect that they do not appear on the hard copy of my contract.

Complex-Contract-DisputeI raise this point as why would Vodacom go to all the trouble to specifically define ” Subscription fees” and charges in their contract , only to broadly use the term “charges” in the notification of increase?

 In my opinion, my agreement with Vodacom is for them to give my the minutes ,data and sms’s and I give them their subscription fees.

I cannot change those terms if I wish and if I do , you can be sure that Vodacom will be not be accommodating to this and they will throw their terms and conditions back at me.

Well, now it’s my turn.

What to do.

I have replied to Mr Naidoo querying the very clauses’ validity in terms of clause 22 and 23 of their contract and advising him that I do not believe that this increase is legal under the specific terms and conditions that I have available to me ,which are the ONLY T’s and C’s that I can refer to in this case.

I have already seen a plethora of articles and posts about this and the general consensus is that there is little or nothing that could be done here, save asking Vodacom to implement these increases on all NEW contracts , but not on existing agreements.

We , as subscribers can cancel our contracts , yes, but then would be subject to paying the cancellation costs as defined in the terms and conditions of the contract.

We can submit and agree to pay the extra costs when they become effective.

There is one last course of action we can take and I would suggest that every Vodacom client who reads this pass it on to every other Vodacom client they know and get everyone to pass it on.

This action will make Vodacom sit up and take notice.

Titanic-enters-icefields.jpg
The HMS Vodacom?

Vodacom’s business model relies heavily on renewed contracts from their clients. In fact, they know that 80% of their contract clients will not only renew, but upgrade their contract value when they renew.

Vodacom recently declared profits of more than R9 billion…that’s after they have paid everything. R9 billion and where do you think they got that revenue?

From their customers.

And herein lies the Achilles heel or the Iceberg…perhaps, like Titanic, Vodacom believes it’s ship is unsinkable. Well, the iceberg could be the very people that have contributed the most to Vodacom’s success – it’s customers.

Here is the plan.

Everyone that reads this must immediately send Vodacom notification that they will NOT BE RENEWING THEIR CONTRACT UPON EXPIRY.  Under their terms and conditions we have the right to do this as we have within our rights as consumers.

We may pay  more going forward, but Vodacom will be faced with losing billions in monthly revenue over the next 1-24 months and that may just get them thinking twice about this little increase.

They may decide to go ahead anyway and if they do, then we must equally decide to do the same and cancel our Vodacom contracts as well. We need to stick to our guns here – it is important that we, the customers, teach our suppliers a lesson when it comes to treating us and our money fairly.

Anytime that a global multinational starts taking it’s customers for granted is when it is time for those customers to act , and act with all the power that we have.

Act. Act now.

Send them an email, call the cancellations department , even if your new contract is a few days , weeks or months old and tell them you are giving notice NOW of cancellation of your contract upon expiry.

Now Vodacom, put that in your terms and conditions pipe and smoke it.

And that’s the Joburg Truth.

 

 

The True Measure of Sentience.

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Sentience -Intelligence in a sentence?

“The ships hung in the sky in much the same way that bricks don’t.” 
― Douglas Adams, The Hitchhiker’s Guide to the Galaxy

As an aspiring philosopher , especially in my days of holy herb partaking, one of the great questions that has intrigued me is , “What is the real measure of sentience?” Sentience , or sentient beings are defined as those endowed with feelings or consciousness. So , let’s explore this a little. Many people would say intelligence is the true measure and definition. But , how does one define intelligence? Science has shown that a vast number of non-human species have intelligence. Whales, dolphins, monkeys and even some politicians fall into this category – my apologies to the whales,dolphins and monkeys for grouping politicians in with them. How about logic? Mathematics and deductive reasoning? Emotion…feelings? Language ? The ability to communicate? Ah ! Writing? Art and music? War? So far , none of this is blowing my scalp back ( I don’t have hair). Well, let’s look at this another way. The real measure of sentience would be a single factor that would permeate through all sentient beings and raise itself above all others.

A sentence in intelligence?

“Giving up smoking is the easiest thing in the world. I know because I’ve done it thousands of times.” 
― Mark Twain

Let’s take this another level deeper. Many of us suspect that are other intelligent life forms out there and perhaps some have even seen these beings and made contact with them. Here’s the scenario. A spaceship lands in the middle of the Johannesburg Botanical Gardens and out steps the “Little Green Man.” He has a highly advanced technology and can translate our language and converse with us. She also has communication technology that makes the new Smart Phones look like a brown dwarf rather than a galaxy ( my apologies to Samsung) and a transport system that , by comparison, leaves the Gautrain looking much like wind-up toy. A sound system second to none in the Milky Way that can produce sounds with such incredible clarity that the very fabric of space-time weeps in ecstasy and , being able to travel through space ( which we humans can just do a round trip to the moon) denotes a clear and definite comprehension of quantum physics, nuclear dynamics, gravitational fluonics and other more advanced “ics” that the very cream of Earth scientists would cream to get their hands on. He/she/it can do it simpler , better and faster – bank on it – so would all of this denote sentience? There would only be one measure of this. Any ideas? Here is a clue. If you have laughed , chuckled,giggled,guffawed,snorted or smiled because you found something in this post funny…you have got it. The one thing that is the pure definition of sentience.

A Sense of Indentedness?

“I imagine hell like this: Italian punctuality, German humour and English wine.” 
― Peter Ustinov

Humour. How do you explain to an extra terrestrial why you are laughing at a person walking into a telephone pole while texting? Think of movie scenes that leave you crying with laughter..for me , the one that does it every time is the very famous scene from “Blazing Saddles” where the cowboys have just been eating beans for dinner and well..you know what happens next… Let’s just say ( for those who have never seen this) that a truckload of air freshener wouldn’t have even made a dent in that lot! But it wasn’t the smell of course, it was the postures and the sound effects that do it. We humans may all speak different languages, but cats doing crazy things on video will get anyone laughing anywhere in the world. The great comedic actors of the silent era ( Charlie Chaplin, Laurel and Hardy and Jacob Zuma….er…) still get people laughing today. Those moments in life that are pure spontaneity bring forth an expression of mirth that can leave us literally in stitches – ever laughed so hard it hurt? HELL YES!

A dent in our sensedness?

“Humour is by far the most significant activity of the human brain.”

–Edward de Bono


Consider how difficult it would be to explain to a hyper-intelligent , pan galactic being what humour is? Why this is funny and that isn’t? Why is a joke funny ? What is a punchline? Imagine trying to dissect the elements humour and put them back together in a way that this super-advanced time traveller would get – and “get it?” Why people have different views of humour and comedy? Why a person standing on stage using a combination of words,gestures and sound effects can elicit the intense audience laughter that he does? And why every single one of us LOVES to laugh. It’s because, laughter and humour is the quintessential expression of true sentience.

Of beings that have the capacity for love,compassion,logic,music, art, war,science ,passion, romance, technology, mathematics, food, drink , coffee, sport, entertainment,architecture , engineering,justice,prisons,holidays,cruise liners,air travel,restaurants, bad TV,furniture,pet shows and making things go really fast and loud…and everything else we do that would take me the next two days to mention here – and you three days to read.

So remember this my fellow sentients, every time you laugh,chuckle,giggle,guffaw or smile, you are expressing the most unique , and powerful defining factor of the ultimate expression of sentient creation.

And that’s the Joburg Truth.

The Shopper Frogs

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 “The premise is that if a frog is placed in boiling water, it will jump out, but if it is placed in cold water that is slowly heated, it will not perceive the danger and will be cooked to death.”

Frog-in-Boiling-Water

 Before you all “jump” on me for being cruel to animals, let me state that this post is not about frogs, boiling frogs or damaging frogs in any way.

Let me state Categorically, ” No frogs were harmed in the making of this post.”

No my friends, the frog is a metaphor for the consumer – us.

There are two types of shoppers – one that goes to the supermarket daily and tops up on the household items and the second is the one that,due to time and work constraints ,only visits a supermarket maybe once or twice a month.

The first kind,the regular shopper, is the frog in the slowly heating water, the second is the frog that jumps out of the boiling water as it is placed in it.

As someone that used to be the first type of shopper and then migrated to the second type, it was evident to me that this the strategy that supermarket chains have employed on us.

It goes like this.

It seems that supermarket chains take any and every opportunity to raise the prices on every day goods…but they do this using a number of proven persuasion techniques.

The first sign that a product is going to increase in price is the “Special Offer.” This is when a product you buy becomes suddenly cheaper – and noticeably cheaper- for a period of time ( maybe a week or so).

Then, after that period is up , you go back to the store and the price is now higher.

For example : The price of a popular nutritious cereal is normally around R32-95 per 500 gram pack.

Suddenly, everyone is offering it on special at around the R25-00 to R28-00 mark and BOOM! there go the sales…

A week later , the price is R39-95 for the VERY SAME PRODUCT! T

That’s a R7-00 increase or 21,2% increase!

Here’s where the persuasion psychology comes in…

If they had just JUMPED the price (like putting the frog into HOT water) , their sales would not have increased, in fact they probably would have seen decrease as the reaction to the price took effect.

But, by offering you a Better price ( giving you something) they create a dynamic called “reciprocity” whereby you feel ‘obliged’ to then continue to purchase the product later , even though the price is no 21% higher.

Also, by taking the price lower first , they have influenced you into believing that they are doing something positive for you by bringing the price down first ( turning up the heat slowly) so that when the water reaches “Boiling” ( when the price increase hits), the impact of that is offset against the lower price deal that is still fresh in your mind and you continue to slowly boil to death.

Back to the shoppers.

As a No 1 type shopper, you visit the stores daily, buy your groceries and more often than not , don’t really notice the prices going up maybe a Rand or two every week or every two weeks. You are the frog that has been placed in cold water which is being slowly heated and you won’t know it until you are dead.

The No 2 type shopper will immediately jump back (in shock usually) as they remember where the price was two or four weeks ago and this is the frog jumping straight out of the boiling water.

As consumers , we are being told that the justification for these price increase are due to the bad Rand/Dollar, the petrol price increase, E Tolls, the sun shifting slightly out of orbit, atmospheric changes on Jupiter and the shifting of the Sahara by 0,000234 degrees south east.

Some of you may say,”Well, those are good reasons and we can understand the necessity of these increases..”

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This is you, the consumer.

BOLLOCKS!

And do you know how I know that these reasons are pure Bullshit?

It’s because whenever we see the petrol price decrease( as we did in May), or the Rand strengthen against the Dollar ( as we did in May) and the sun correcting it’s orbit or the Jovian atmosphere returning to normal and the Sahara…well, you get it, the prices of goods NEVER, EVER GOES DOWN!

Ever.

And that’s because the supermarket chains feel ZERO obligation to do so.

You have already ACCEPTED the higher prices based on “The Reason” and therefore you are not expecting or demanding a reduction when those “Reasons” are no longer valid.

You simply continue to slow boil.

Another reason I know this is lies is because it seems that every year , all of them declare increase profits – and that always makes news..

You see shoppers, the real truth is that these companies are in this business for one reason only – and that is to make money.

Lot’s of money.

And to do that, they are relying on you to stay in the pot and slowly , ever so slowly , boil to death.

Despite any of their (very expensive) marketing – they are not in it for you, they are not on your side and it’s not better and better.

They are on their side  and in it for themselves.

If you don’t believe that, then ask yourself this – when was the last time that a supermarket chain openly advertised that because the petrol price has decrease, they are reducing their prices to the pre-increase level?

IT HAS NEVER HAPPENED.

IT WILL NEVER HAPPEN.

Because they control the pot  and the heat and the water.

If the frog was able to get out, kick the cook, and put him in the water instead, perhaps then this whole system would change.

If we , the shopper-frogs used our money to voice our dissatisfaction with this pricing war of attrition, by boycotting stores and products that we feel are being increased at will – watch how fast things would change.

Because , when that happens, it will be the supermarkets that will become the frogs and the shoppers the ones controlling the heat!

And that’s the Joburg Truth.

X Marks the…Life!

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My power of X

I voted..Yes, I went out there , stood in the queues and did the voting thing. I chatted with my fellow “votees” and speculated about the rugby , weather and whether the EFF would win!

I remember listening to a conversation on 702 where a caller phoned in and said that “voters need to be of sober mind” when voting and this is why no liquor should be consumed before voting, as it could influence voting decisions made in that condition.

Imagine the scene – some young ,vigorous and slightly (or not so slightly) men of the Caucasion persuasion ( I like that….caucasion persuasion – sounds like a band), decide in their not so sober state of mind to vote for Julius Malema as a joke…

Then , waking up the following morning , they look at the results and in wide eyed horror they realise the gravity of their decision,” HE FUCKING WON?!!”

(thanks Eddie Murphy for the joke)

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Coming back to the point at hand…After making my X , I considered what that simple cross actually meant to me , my family and this country as a whole.

For me , it’s the symbol of a life in a country. It allows you to drive , work , play , watch TV , eat , braai , drink ( responsibly) and socialise with friends.

That multiplication sign provides me with the opportunity to create my own oppportunities , open a business , make or lose money according to my acumen as well as build websites (like this one) , blog and express my opinions without fear of reprisal or persecution.

That mark gives me the power to contribute and make a difference in other people’s lives by supporting charities,welfare , animal rights and environmental causes.

With that mark , I can drive my car along the freeways to work , complain about the petrol price, go on holidays to the coast and drive my children to and from school.

It gives me the choice to not pay E tolls, to listen to radio stations ,support sports teams , eat at restaurants I like, shop for groceries I choose and live in my home.

Because of it I can pay my water and lights, get a home loan,insurance and traffic fines…

In short, that X gives me my freedom to choose my life in this country and while I certainly don’t support the current ruling party and their blatant exploitation of this country’s resources , I do support my rights to vote against them and for people to vote for them if that is what they choose.

This is the very core of democracy and while ours is still young , all of us that voted and that have the thumb stain to prove should hold a new sense of power and respect for this process of democracy – for it is that simple cross that gives us the power to live the lives we choose.

Vote+voting+election+XXX+high+resMany of us choose to complain about the status quo, some of us go out there and make it big and some of fade into obscurity…but that little X is a mark carried by us all.

If you did vote , just take a moment to consider what that mark means to you.

If you didn’t vote – it means that you are giving others the power to make decisions that affect your life and not being able to do anything about it.

Maybe next time , you will and  you can then wear your Mark with pride…as I do.

 

And that’s the Joburg Truth.